PRIVACY POLICY
Last Updated: May 14, 2026
Innovation Senior Living and its managed and operated communities (“Innovation Senior Living,” “Company,” “we,” “us,” or “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information collected through our website, online services, forms, communications, and related services (collectively, the “Site” or “Services”).
By using our Site, submitting information to us, or engaging with our Services, you agree to the terms of this Privacy Policy.
- WHO THIS POLICY APPLIES TO
This Privacy Policy applies to visitors, prospects, residents, family members, referral sources, job applicants, and other individuals who interact with Innovation Senior Living and its managed and operated communities through our website, forms, digital communications, and related services.
This Privacy Policy applies to Innovation Senior Living and the specific managed or operated community with which you choose to engage.
- INFORMATION WE COLLECT
We may collect the following categories of personal information:
Information You Provide Directly
Including:
- Full name
- Email address
- Phone number
- Mailing address
- Preferred community
- Inquiry details
- Tour request information
- Appointment scheduling details
- Communication preferences
- Employment application information
- Resume or employment history
- Professional qualifications
- Information voluntarily provided in forms, emails, texts, chats, or phone communications
SMS / Mobile Information
If you opt in to receive text messages, we may collect:
- Mobile phone number
- SMS consent preferences
- Opt-in records
- Opt-out requests
- Message interaction history
- Communication preferences
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Automatically Collected Information
When you visit our Site, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Referral source
- Pages visited
- Session activity
- Time spent on pages
- Clickstream activity
- Geographic region
- Website interaction data
- Cookie identifiers
- advertising identifiers
Applicant Information
If you apply for employment, we may collect:
- Employment history
- Education information
- Professional qualifications
- Certifications
- Resume/CV
- references
- other information voluntarily submitted
- HOW WE USE YOUR INFORMATION
We may use information to:
- respond to inquiries
- schedule tours
- provide requested information
- facilitate move-in discussions
- communicate with prospective residents and families
- provide customer care
- send informational updates
- send appointment confirmations and reminders
- send promotional offers, event invitations, and marketing communications where consent is provided
- improve website functionality
- analyze website traffic and campaign effectiveness
- support advertising and remarketing efforts
- administer job applications
- comply with legal obligations
- protect our rights and operations
- TEXT MESSAGING COMMUNICATIONS
If you provide your mobile phone number and opt in, you may receive text messages from Innovation Senior Living and the specific managed or operated community you selected.
Types of messages may include:
Marketing Messages
Including:
- promotions
- special offers
- event invitations
- move-in incentives
- campaign updates
- marketing communications
Informational / Customer Care Messages
Including:
- inquiry follow-up
- appointment confirmations
- tour scheduling
- reminders
- customer support communications
- service-related communications
- two-way communication with team members
Consent to receive text messages is not required as a condition of purchase or service.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact:
pcarvajal@islcommunities.com
800-425-9914
Message frequency varies.
Message and data rates may apply.
- COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- operate the Site
- remember preferences
- analyze performance
- measure advertising effectiveness
- support remarketing and audience segmentation
You may disable cookies through your browser settings, though portions of the Site may not function properly.
- ANALYTICS AND ADVERTISING TECHNOLOGIES
We may use third-party analytics and advertising platforms, including:
- Google Analytics
- Google Ads
- Google Tag Manager
- remarketing technologies
- audience tracking tools
- conversion measurement technologies
These tools may collect information about your interactions with the Site.
You may manage certain advertising preferences through Google’s advertising settings.
- SERVICE PROVIDERS
We may share information with service providers who assist us in operating our business and Services, including providers supporting:
- CRM systems
- communication platforms
- text messaging services
- website hosting
- analytics
- advertising
- recruiting systems
- customer support
- appointment scheduling
Service providers are authorized to use information only as necessary to provide services on our behalf.
- COMMUNITY ROUTING
Because Innovation Senior Living supports multiple managed and operated communities, information submitted through community-specific forms may be shared with the specific community selected by the user for purposes of responding to the inquiry or providing requested services.
- INFORMATION SHARING
We may disclose information:
- to service providers acting on our behalf
- to the selected managed or operated community
- to comply with legal obligations
- to protect rights, safety, or operations
- in connection with mergers, acquisitions, or restructuring
We do not sell your personal information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
- DATA SECURITY
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of transmission or storage can be guaranteed as completely secure.
- DATA RETENTION
We retain information only as long as reasonably necessary for:
- operational purposes
- legal compliance
- dispute resolution
- recordkeeping
- communication management
- recruitment administration
- CHILDREN’S PRIVACY
Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children.
- CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have rights under applicable law, including rights to:
- know what personal information we collect
- request deletion of certain personal information
- request correction of inaccurate personal information
- request information regarding disclosures
- limit certain uses where applicable
To submit a privacy request, contact:
pcarvajal@islcommunities.com
800-425-9914
We will not discriminate against you for exercising applicable privacy rights.
- THIRD-PARTY LINKS
Our Site may contain links to third-party websites.
We are not responsible for their privacy practices or content.
- CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Updated versions will be posted on this Site with a revised effective date.
- CONTACT INFORMATION
If you have questions regarding this Privacy Policy, contact:
Innovation Senior Living
CEO: pcarvajal@islcommunities.com
Phone: 800-425-9914
