WEBSITE TERMS & CONDITIONS
Last Updated: May 14, 2026
These Website Terms & Conditions (“Terms”) govern your use of the Innovation Senior Living website and related online services operated by Innovation Senior Living and its managed and operated communities (“Innovation Senior Living,” “Company,” “we,” “us,” or “our”).
By accessing or using this website (the “Site”), submitting information, opting into communications, or otherwise interacting with our services, you agree to these Terms.
If you do not agree, do not use this Site.
- WEBSITE USE
You agree to use this Site only for lawful purposes.
You may not:
- use the Site in violation of applicable law
- attempt unauthorized access to systems or data
- interfere with Site functionality
- submit false or misleading information
- impersonate another individual or entity
- introduce malicious code or harmful technologies
- use the Site for fraudulent purposes
We reserve the right to suspend or restrict access for violations.
- NO MEDICAL OR PROFESSIONAL ADVICE
Content on this Site is provided for general informational purposes only.
Nothing on this Site constitutes:
- medical advice
- clinical advice
- legal advice
- financial advice
- care assessment recommendations
Families should consult appropriate professionals regarding care decisions.
Availability of services, accommodations, and care levels may vary by community.
- INTELLECTUAL PROPERTY
All Site content, including but not limited to:
- text
- graphics
- logos
- images
- videos
- layouts
- branding
- software
- design elements
is owned by Innovation Senior Living or its licensors and protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, or exploit Site content without prior written permission.
- THIRD-PARTY SERVICES AND LINKS
The Site may contain links to third-party websites, technologies, or services.
We are not responsible for:
- third-party content
- availability
- policies
- security practices
- functionality
Use of third-party services is at your own risk.
- SUBMISSIONS
If you submit information through the Site, you agree that:
- information provided is accurate
- you are authorized to provide such information
- submissions do not violate applicable law
- you will not submit harmful or malicious content
We may use submitted information consistent with our Privacy Policy.
- EMPLOYMENT APPLICATIONS
If you submit employment application materials:
- you represent submitted information is truthful
- submission does not guarantee employment
- hiring decisions remain solely at Company discretion
- application materials may be retained as permitted by law
- DISCLAIMERS
THIS SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:
- MERCHANTABILITY
- FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT
- CONTINUOUS AVAILABILITY
- ACCURACY OF CONTENT
We do not guarantee uninterrupted or error-free access.
- LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNOVATION SENIOR LIVING AND ITS MANAGED OR OPERATED COMMUNITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM:
- SITE USE
- COMMUNICATION DELAYS
- ERRORS
- INTERRUPTIONS
- DATA LOSS
- UNAUTHORIZED ACCESS
- THIRD-PARTY ACTIONS
- INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Innovation Senior Living, its managed and operated communities, affiliates, officers, employees, agents, contractors, and service providers from claims, liabilities, damages, and expenses arising from:
- your use of the Site
- violation of these Terms
- misuse of communications systems
- unlawful conduct
- SMS / TEXT MESSAGING TERMS
If you opt in to receive SMS/text messages from Innovation Senior Living and the specific managed or operated community you selected, the following terms apply.
Types of Messages You May Receive
Marketing Messages
If you opt in to marketing communications, you may receive:
- promotional offers
- move-in incentives
- event invitations
- community announcements
- special campaigns
- marketing communications
Informational / Customer Care Messages
If you opt in to informational or customer care communications, you may receive:
- inquiry follow-up
- tour confirmations
- appointment reminders
- scheduling updates
- customer support messages
- service-related communications
- two-way communications with community representatives
Consent
By opting in, you expressly consent to receive text messages from Innovation Senior Living and the specific managed or operated community you selected.
Consent is not a condition of purchase.
Message frequency varies.
Message and data rates may apply.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying:
STOP
After opting out, you will receive a confirmation message confirming your unsubscribe request has been processed, and you will no longer receive SMS communications from that messaging program unless you opt in again.
Help Instructions
For assistance, reply:
HELP
Or contact:
CEO: pcarvajal@islcommunities.com
Phone: 800-425-9914
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Supported Delivery
Message delivery is subject to:
- mobile carrier availability
- wireless network conditions
- device compatibility
- geographic limitations
We do not guarantee delivery.
User Responsibilities
You agree to:
- provide accurate mobile contact information
- notify us if your number changes
- use messaging services lawfully
Privacy
Your use of messaging services is also governed by our Privacy Policy.
Please review our Privacy Policy here:
https://innovationsl.com/privacy-policy
- PRIVACY
Your use of this Site is also governed by our Privacy Policy.
- GOVERNING LAW
These Terms shall be governed by and interpreted under the laws of the State of Florida, without regard to conflict of law principles.
- DISPUTES
Any disputes arising from these Terms or Site use shall be resolved in the appropriate courts located in Florida.
- MODIFICATIONS
We may revise these Terms at any time.
Updated Terms become effective upon posting.
Continued use of the Site constitutes acceptance of revised Terms.
- CONTACT INFORMATION
Questions regarding these Terms may be directed to:
Innovation Senior Living
CEO: pcarvajal@islcommunities.com
Phone: 800-425-9914
